FAQ: Frequently asked questions

Getting here and around

Booking and arrival

How can I make a booking?
You can book directly through this website by clicking BOOK NOW.

What are your terms and booking policy if I book via your website?
When booking through our website, you can pay a deposit to secure your reservation. The remaining balance will be charged 70 days before your arrival. You can cancel without any charge up to 70 days prior to arrival.
IMPORTANT: Please make sure to carefully read our booking terms and payment details when making a reservation, and tick the box confirming that you agree to them. All important information about payments and cancellations is included in these terms.
By booking directly through the website, you’ll get the best deal. Tonia’s Cottage is a registered operating business in Greece, ensuring your booking is fully secure and protected.

How many people can stay in the cottage?
The cottage sleeps up to four guests. Upstairs, there’s a cozy bedroom with a charming wooden roof for two people. Downstairs, the living area features a sofa bed that can be used as a double or split into two singles, ideal for two more guests. Please note: The open-plan layout means it’s best for guests who don’t need full privacy between sleeping areas.

What’s the check-in and check-out time?
Check-in starts at 2:00 PM, and check-out is by 10:00 AM. For more flexible arrangements, please ask in advance—every effort will be made to accommodate your needs.

Will I receive a home guide after booking?
Yes. You’ll receive a digital guide with directions once your booking is confirmed or closer to your arrival. You’ll also find a printed version at the cottage with safety details and thoughtful tips to help you settle in and enjoy your stay.

Can you help us booking a car?
Yes. Tonia can help you arrange a trusted car rental, making your time on Crete easy and worry-free. Simply share your travel dates, arrival time, and vehicle preferences, and we’ll suggest reliable options. We can also assist with special requests such as airport pick-up or child seats, ensuring your holiday begins smoothly.
Tip: Check out the blog post Unlocking Crete: why renting a car is your best bet for more insights.

Can you help us arrange excursions or suggest things to do in Crete?
Yes. Tonia is happy to share personalized recommendations and local tips to help you make the most of your stay. From hidden beaches and mountain villages to wineries, hiking trails, and cultural sites, you’ll get ideas that match your interests and travel style. Tonia's Cottage also supports regenerative tourism, offering experiences that connect you with the local community in a meaningful and responsible way.

Comfort and amenities

What amenities are available at holiday home?
The cottage offers everything you need for a comfortable stay: a kitchenette with fridge, freezer, coffee and tea maker, kettle, toaster, washing machine with outdoor dryer, air conditioning (hot & cold), fireplace, bathroom with shower, Wi-Fi (50 Mbps), hairdryer, and iron with a compact ironing board.

Is Wi-Fi reliable enough for remote work or video calls?
Yes, it’s stable and fast enough for calls and remote work (50 Mbps).

Does your place have a fireplace?
Yes, Tonia’s Cottage has a fireplace that makes the space warm and relaxing. You can arrange your own firewood, which is easily available in nearby villages, or request it in advance for an extra charge.

Is Tonia's Cottage suitable for families with children?
The cottage is perfect for couples, friends, and families with children. Please note that the open-plan layout is best suited for guests who don’t mind sharing the space. As a restored village home, there are some stairs and steps to be mindful of, especially for little ones.

Do you offer baby equipment (like a cot or high chair)?
Basic baby equipment may be available depending on availability. Please request in advance to arrange.

Are pets allowed at Tonia’s Cottage?
Pets are not currently allowed, but feel free to get in touch and explain your situation, as any special requests can be discussed.

About the local area

What is the area around Tonia’s Cottage?
Tonia’s Cottage is in the heart of Alagni Village, a peaceful and authentic spot perfect for wine and nature lovers. The village is full of history and Cretan culture, giving you a true local experience.
Nearby highlights include:
- A traditional Kafenion (coffee shop) just steps away
- Lyrarakis winery 1.4 km down the road, perfect for tastings and vineyard views
- A short drive takes you to local restaurants and supermarkets for essentials
Thanks to its central location, the cottage is also a great base for exploring Crete’s must-see sites, including the Nikos Kazantzakis Museum, Knossos Palace, and the Heraklion Archaeological Museum.
Tip: Read more about Alagni Village.

Where can I shop near Tonia's Cottage?
The nearby town of Arkalochori (5 km away) has fresh produce, local shops, authentic tavernas, and everything you need for daily essentials.

How far is the closest beach?
The closest beaches are about 30 minutes’ drive from Alagni Village. This allows you to enjoy quiet village life while still visiting the coast easily.
Some nearby options:
- Karteros Beach – Located 7 km east of Heraklion, this long sandy beach offers shallow waters, sunbeds, umbrellas, and beach bars, all without the large crowds.
- Gouves Beach – Located about 18 km east of Heraklion, it features calm waters and a family-friendly atmosphere, with plenty of seaside cafés and restaurants.
Tip: For more information on Crete’s beautiful and secluded beaches, check out this guide: hidden beaches of Crete.

Seasons and availability

Is Tonia's Cottage available all year-round, even in Winter?
Yes, Tonia’s Cottage is available to rent all year round. Whether you’re looking for a sunny summer escape or a peaceful winter retreat, it’s the perfect base to experience Crete’s beauty and culture in every season.
With air conditioning for both cooling and heating, plus a welcoming fireplace, the cottage stays comfortable no matter when you visit.
Tip: For inspiration, check out this blog article about winter in Crete.

Is the cottage warm and comfortable in winter?
Situated about 470 meters above sea level near the mountains, Alagni Village is about 1–2°C cooler than the coast. Winter temperatures usually range from 10–18°C (50–64°F). From January to March, it can sometimes be chilly, with storms, heavy rains, and snow on the mountains, but there are also warm, sunny days. This makes it perfect for hiking, exploring without crowds, and enjoying local life.
Thanks to the fireplace and a new, powerful air conditioning system, Tonia’s Cottage stays warm and cozy, offering a comfortable home away from home. Please note: the cottage is a partly stone-renovated home with restored wooden doors, so it’s not fully insulated against the cold, but the heating warms the space quickly and efficiently.
For more about winter in Crete, see the full guide: winter holidays in Crete

Is the cottage comfortable during the summer heat?
Crete’s summers are hot and sunny, with temperatures around 27–30°C (81–86°F), and from July to September they can rise up to 40°C (104°F). Tonia’s Cottage, a partially stone home at 470 meters above sea level in Alagni Village, stays about 1–2°C cooler than the coast. Thick walls, mountain breezes, and a new air conditioning system keep it comfortably cool, making it a relaxing summer retreat.

When is the best time to visit Crete?
Spring (April–June): After winter rains, the island is green and lively. The sea is cooler from winter and snowmelt, but swimming is possible, and you can still admire the snow-capped mountains. Days may bring occasional light rain, and nights are still cool. The atmosphere is relaxed as locals are preparing to start the season, prices of services are generally lower. Easter time is a great time to visit the island!
Summer (July–September): This is the hottest time of the year, with temperatures sometimes reaching 40°C (104°F). Nights can also be very warm. It’s perfect for visiting museums, relaxing at the beach (sea is very warm!), or discovering hidden coves, but not ideal for long hikes or exploring open spaces during the day. At Tonia’s Cottage, it stays cooler, offering a comfortable retreat from the heat.
Autumn (September–November): The sea stays warm, and there are fewer crowds. Some rains and clouds appear, but the weather is still great for hiking and exploring. Early November may see some businesses closing as the high season ends, and locals take a well-deserved rest after the busy summer months.
Winter (December–March): Winter can be rainy and stormy, but there are also sunny days with temperatures around 10–18°C (50–64°F). The weather can be unpredictable, like a chocolate box😊—you never know what you’ll get! It’s a good idea to plan for both cold, rain and sunshine.

Contact and communication

What language(s) do you speak?
Tonia speaks fluent English, Polish, and Greek, as well as basic German. Feel free to chat in the language you are most comfortable using.

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